Frequently Asked Questions

Videography Questions

What is complete audio coverage?
Most videography companies provide a wireless microphone for the groom. This is in order to better capture the vows during the service. At Memory Productions we are not happy with just being able to hear the bride and groom. We will also place wireless audio pickups on the officiant, musicians, readers, during toasts, and wherever else practical. Part of the reason for choosing a videographer is to relive the sounds of your wedding day.
When will my video be ready?
If you have completed all of your pre-event planning information your video is scheduled to be completed based on seasonal workload. As a custom product that is fully edited this process varies greatly based on individual production neeeds, time of year, and how quickly your pre event planning information is provided to us. Pre-event planning information includes music selections, copies of all necessary client materials, etc... If you have any questions about your specific event please contact us.

Photography Questions

Can I print pictures from our wedding on my own?
All of our high-resolution image discs include a written reprint release. This allows you to have your images printed wherever you see fit. Although we can only guarantee the outcome of your prints when you order through us, this is the perfect option for many couples. Our By-the-Hour photography service includes a disc of images, and the disc can be added to any of our other packages at a low cost
How many images will you take at my event?
It depends. All weddings are different, and all couples have different requirements. We will never limit the number of pictures that we will take or deliver to you from your event. Many factors including weather, hours of coverage, locations of pictures, number of locations, and many others will impact the final numbers. You can contact us at anytime to further discuss the number of pictures we anticipate taking at your event.
How long after the event will I see my pictures?
Typically we have pictures processed and proofs posted for online viewing within 4-8 weeks of the event. This timeframe varies based on seasonal workload.
When will my album be ready?
Our album design process is client intensive allowing input and changes to be made. Once you make your final proof approval albums typically take 6-8 weeks to be completed. Please note that this time may vary based on seasonal workload, as well as bindery shut down times that occur throughout the year. You will be notified when your album is availalbe.
What if I need extra time on the day of my event?
Although we work extensively to be sure you have the proper coverage for your event ahead of time, occasionally circumstances arise that dictate the need for additional hours of coverage. Additional hours of coverage are billed at our standard hourly rate.

Photo Booth Questions

A friend had a photo booth at her wedding and it was nothing more than a store bought cabinet with curtains attached. Is this what I am getting?
ABSOLUTELY NOT!! All of our photo booths, both digital and vintage, are REAL photo booths. 90% of the fun in a photo booth is having it be a booth. You will not find a photographer with a backdrop or a homemade booth anywhere near a Memory Productions event!
Is there any charge to my guests to use the photo booth?
No. All of our Photo Booths are set to "free vend" so that there is no cost to your guests for using the photo booth throughout the rental time.
What if the Photo Booth runs out of film?
Your on-site attendant is prepared to restock the booth at all times. If you elect to not have an on-site attendant you will be provided with a cell phone number at the time of setup to contact a nearby attendant for prompt service, including restocking.
What are the site requirements for renting a photo booth?
Our photo booths require a standard width 36" door for setup and teardown access. Due to the 700+ pound weight of our booths we are not able to navigate most stairs. All areas that the booth will be moved through for setup must accommodate it's size of 66"L x 30"W x 74"H. We require a standard electrical outlet within 10 feet of the booth setup. If you or your event facility have any questions about specific setups we are happy to discuss this with you.
How long until the images from the digital booth are available in the online gallery
Images are typically uploaded within 24 hours of the photo booth event.
Are enlargements of photos taken in the booth available?
If you rent our digital booth, enlargements are available directly from your online gallery. Images from the classic booth are not available due to the booth limitations.
What is the image quality from your photo booths?
Our digital photo booths all use a 7+ mega-pixel image sensor to capture each pose. These images are then developed with a thermal dye-sublimation process. These photo strips are not printed on an inkjet printer, meaning they are immune from fading, running, and wet ink.
Our classic photo booths develop the B&W photo strips in what is referred to as a "silver-dye-bleach" process. Each photo strip is exposed directly on photographic paper and then developed in the machine, once again meaning longevity for the final photo strip!

General Questions

Do I need to provide a meal at the reception for the photographer/videographer/attendant?
We do not require a meal as part of our contract for any Memory Productions staff member. If you wish to provide a meal at your discretion, it is appreciated.
Is sales tax and gratuity included in the service fee?
Per the State of Ohio, sales tax is not included in advertised prices and will be added to your final invoice. Gratuities are not included and not expected, however gratuities are accepted by staff members who go above and beyond servicing your event.
Will you hold my wedding date for me?
We do not hold any dates without a signed contract and $300 deposit. Deposits can be made with a check or credit card. We accept credit card payments over the phone and online.
How will you be dressed at my event?
Unobtrusiveness is a key point of all of our event services. Our staff will dress to blend into the event, this means we will not over or under dress. If you have any special requests such as black tie or theme attire, please discuss these prior to the event.
What is your event payment policy?
We require a $300 deposit to hold your event date. This deposit is applied to your final balance. All deposits are non-refundable. All balances must be paid two weeks prior to the event.
Do you bring backup equipment?
At every event we bring backup equipment to cover most any extra-ordinary circumstance. This includes main cameras and accessories where applicable.
Will there be any travel charges to service my event?
We service the majority of Northeast Ohio without any additional travel charges. Please contact us directly with specific location information to verify this is the case for your event. If your event is subject to travel charges it will be part of your contract up front.